Some windows users have been reporting that they see the logtransport2.exe error on every startup after their computer crashes out of the blue. In some cases, affected users report that the computer shuts down right after clicking the ok button. This issue is confirmed to occur on Windows 7, Windows 8.1 and Windows 10.
what is logtransport2?
logtransport2.exe is a vital process that belongs to logtransport application signed by adobe systems and part of adobe acrobat family. is usually associated with a couple of tasks performed by portable document format (pdf).
By default, you should be able to find this file in the following location:
After investigating this issue thoroughly, it turns out that there are several different scenarios that can cause this error to appear:
Now that you know all the possible culprits, here is a list of methods that have been confirmed to fix this issue:
method 1: disable machine learning and desktop and app usage
It turns out that one of the most common instances causing this error is a failed attempt to send data to the main adobe server. Many affected users reported that the logtransport2.exe error completely stopped occurring after they logged into their account on Adobe’s privacy page and disabled data collection for machine learningand desktop and application usage.
After doing this and saving the change, most users reported that the application error crashed completely.
Note: Please note that disabling machine learning and desktop and application usagewill not affect the functionality of your machine in any way. way. . all it does is prevent the local installation of the program from collecting data and sending it to adobe.
If you are in a similar situation, please follow the instructions below to disable data collection on your machine and fix the logtransport2.exe error.
- open your default browser and go to the adobe privacy tab.
- When you get to the initial sign-in page, make sure you sign in with the same account that you’re currently using with your local installation.
- once you’ve successfully signed in, go to desktop and app usage and clear the checkbox associated with yes, I’d like to share information about how I use the desktop apps of adobe.
- Next, scroll down to Machine learning and disable the checkbox associated with Yes, allow my content to be analyzed by Adobe using machine learning techniques.
- once the modifications have been made, restart your computer and see if the problem is fixed at the next boot sequence.
- Press Windows key + R to open up a Run dialog box. Next, type ‘appwiz.cpl’ inside the text box, then press Enter to open up the Programs and Features menu.
- Inside the Programs and Features menu, scroll down through the list of installed programs and right-click on Adobe Acrobat DC, and choose Change from the context menu.
- Inside the repair menu, click Next at the first prompt, then select Repair from the Program Maintenance tab and hit Next to advance forward.
- Finally, click the update button to start the process and wait patiently until the repair procedure is complete.
- once the operation is complete, repeat steps 2 through 4 for each program within programs and features that are signed by adobe systems built-in.
- after repairing all adobe programs, restart your computer one last time and see if the problem is fixed at the next computer startup.
- Open adobe acrobat reader dc and sign in with your account.
- once you’ve successfully logged in, use the ribbon at the top to access the help menu.
- From the Help context menu, click on Check for Updates
- Wait until the utility checks if a new update is available.
- if a new update is available, follow the on-screen instructions to install the latest version of adobe acrobat reader and see if the problem is now fixed.
- Press Windows key + R to open up a Run dialog box. Next, type ‘regedit’ and press Enter to open up the Registry Editor Utility. When you’re prompted by the UAC (User Account Control), click Yes to grant admin access.
- Within the registry editor, navigate to the following path using the menu on the left: hkey_current_usersoftwareadobecommonfilesusagecc
- Once you arrive at the correct location, right-click on UsageCC, and click on Permissions from the newly appeared context menu.
- Once you’re inside the Permissions wizard, click on the Advanced button, then click on Disable inheritance from the following window, before finally clicking Ok.
- once you are inside the properties wizard, select the system entry and then click the delete button.
- finally, click apply and ok to save the changes before rebooting your device.
- after the next boot completes, see if the problem is fixed.
In case you continue to see the same logtransport2.exe error during startup, shutdown, or while opening an Adobe application, please proceed to the next potential solution below.
method 2: repair the installation
According to some affected users, this issue can also occur in a scenario where it really is some kind of corruption affecting the local installation of Adobe products.
If this scenario is applicable, the first thing you should do is start a repair process from the programs and features menu. several affected users who were previously dealing with the same issue have confirmed that this method finally resolved the unexpected errors associated with the logtransport2 executable.
To repair the installation of Adobe programs that can cause this error, follow the instructions below:
In case you still get the same logtransport2.exe error, please move down to the next potential solution below.
method 3: update your acrobat reader
Another reason you may see this error constantly is a scenario where you are running an older version of Adobe Acrobat that can no longer communicate with the main server due to being out of date. Normally, your Adobe installation should be able to update just fine, but there are some circumstances where the automatic update feature fails to the point where it can’t update the current build.
If this scenario is applicable, you should be able to fix the problem by forcing the program to update via the help menu.
This method has been confirmed to be effective by many users who previously had startup or shutdown issues with the logtransport2.exe error.
In case this scenario seems to be applicable, follow the instructions below:
In case you are still experiencing the same logtransport2.exe errors, please proceed to the next potential solution below.
method 4: run a scan for malwarebytes
If none of the above methods have worked for you, you should seriously consider that you might be dealing with some type of malware or adware infection that is affecting the local installation of malwarebytes.
Since there are multiple components that may be affected by this issue, the most effective method, in this case, is to use an antimalware/antiadware utility to locate and remove all dependencies associated with logtransport2. exe.
If you’re looking for a free alternative that can do this, our recommendation is to run a malwarebytes scan.
This type of scan will be able to identify and remove the vast majority of malware and adware with cloaking capabilities that might currently be masquerading as the legitimate logtransport2.exe file.
perform the scan as above and handle all files that are quarantined at the end of this scan. then restart your computer and see if the problem is resolved on the next computer startup.
if the same problem still occurs, scroll down to the possible final solution below.
method 5: modify usagecc permissions
According to adobe, you may also be having problems with the logtransport2.exe file due to some sort of permission issue that is currently affecting the usedgg registry key. It turns out that you may be able to prevent startup/shutdown errors from reoccurring by ensuring that the log data associated with your Adobe applications cannot be forwarded to the main server.
Follow the instructions below to change the permissions of the usedcc registry key using the registry editor and see if the problem persists after restarting your computer: